Frequently Asked Questions
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How do I sign up?
To get started, visit our web registration page or download the Jassby app from the Apple App Store or the Google Play Store and register through the app. Our Registration Instructions provide step-by-step guidance for creating your account. -
Is there a minimum age for Jassby users?
While there is no minimum age requirement, this card is intended for kids and teens. Most of our kid members are between the ages of 8-17. We have over 10,000 kids under the age of 18! -
Can I get a physical debit card?
Physical cards are available upon request and may be ordered by following these instructions. -
How does Jassby keep my information secure?
We protect your data with the latest encryption technology and biometric authentication, and adhere to Payment Card Industry Data Security Standards. For more information, visit our Legal Page. -
What are Jassby’s hours of operation?
Jassby’s Customer Support Team is available Monday through Friday from 9AM-5PM Eastern Time. Support requests received outside these hours will be addressed on the next business day. Our robust self-service Customer Help Center is available 24 hours a day/7 days a week. -
Have more questions?
Visit our Customer Help Center, which contains step-by-step instructions for each app function. Our Jassby Bot, available on the Help Center page, will assist you with finding the articles you need and will connect you to our Customer Support team if you need further assistance. -
How can I contact Jassby Customer Support
Submit a support request here, or email us at customersupport@jassby.com. -
Are there fees?
Please refer to this article for the fee schedule. Full Jassby Debit card fee disclosures may be found here. -
How do I find out the balance on a Jassby Trip card I received while traveling with my school?
To obtain the balance on your Jassby Trip card, submit this form and the balance will be emailed to you. You may also email us at customersupport@jassby.com, or call 831-274-7330 M-F 9am-5pm EST.
